Sep 20, 2021
0:56 About Bill: Bill Eddy, LCSW, Esq. is High Conflict Institute's co-founder and Chief Innovation Officer. He pioneered the High Conflict Personality Theory (HCP) and has become an expert on managing disputes involving people with high conflict personalities. He was the Senior Family Mediator at the National Conflict Resolution Center for 15 years, a Certified Family Law Specialist lawyer representing clients in family court for 15 years, and a Licensed Clinical Social Worker therapist with twelve years’ experience. He serves on the faculty of the Straus Institute for Dispute Resolution at the Pepperdine University School of Law in California and is a Conjoint Associate Professor with the University of Newcastle Law School in Australia. He has been a keynote speaker and trainer in over 30 U.S. states and 10 countries. In addition to authoring over twenty books, he writes a popular blog on PsychologyToday.com with over five million views.
2:37 Who needs this?
2:55 Why this book? What was the inspiration
5:06 How's the EAR technique different from reflective or active listening?
7:02 Can these EAR statements be used on everyone?
8:58 Dr.Anderson have you used these techniques on upset patients?
10:22 The importance of empathy in today's world.
12:03 It needs to be sincere
14:43 Catching other people's emotions
17:00 Can you use humor with the EAR technique?
18:17 How can we calm ourselves using EAR techniques?
21:13 Gifting the book
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